Shipping policy
Thank you for shopping with Elvora Bags. Here is how we ship your order.
Processing Time
Orders are processed within 1 business day after payment is confirmed. Orders placed after business hours, on weekends or on holidays are processed the next business day.
Delivery Time
Once your order ships, delivery takes 2–5 business days. Business days are Monday to Friday, excluding US holidays.
In total, most orders arrive within 2–6 business days of the order date.
Shipping Costs
[Shipping cost: e.g., “Free shipping on all US orders” or “Flat rate of $X”]. Any shipping cost is shown at checkout before you pay.
Shipping Destinations
We currently ship within the United States.
Order Tracking
When your order ships, we will email you a tracking number and link. Tracking updates can take up to 24 hours to appear. If you have not received tracking details within 2 business days of ordering, contact us.
Delivery Address
Please check your shipping address before you place your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your address, contact us as soon as possible. We can only change it if the order has not shipped.
Delays
Delivery dates are estimates. Carrier delays, severe weather, holidays and other events outside our control can slow delivery. We will help you if your order is delayed.
Lost, Stolen or Damaged Packages
- Lost or delayed: If your order has not arrived 10 business days after it ships, contact us and we will investigate with the carrier.
- Damaged: If your order arrives damaged, contact us within 7 days of delivery with your order number and photos. See our Return & Refund Policy.
- Stolen after delivery: Once the carrier marks the order as delivered, we recommend checking with neighbors and your household. Contact us if you still cannot find it.
Contact Us
Elvora Bags
12000 Tyrone Rd, Philadelphia, PA 19154, USA
Phone: (717) 889-7008
Email: contact@elvorabags.shop