Refund policy
Thank you for shopping with Elvora Bags. We want you to love your purchase. If you are not completely satisfied, you can return it within 30 days of delivery.
Returns
- You have 30 days from the delivery date to request a return.
- Returns are free for customers in the United States.
- To be eligible, items must be unused, in their original condition, and in their original packaging, with all tags, dust bags, cards and accessories included.
- Items that show signs of wear, damage, odors, makeup or alterations cannot be returned.
How to Start a Return
- Contact us at contact@elvorabags.shop or (717) 889-7008 with your order number and the reason for your return.
- We will email you a prepaid return label and instructions.
- Pack the item securely in its original packaging and ship it back using the label.
Please do not send items back without contacting us first. Returns sent without authorization may be delayed or refused.
Refunds
- Once we receive and inspect your return, we will email you to confirm the result.
- Approved refunds are issued to your original payment method within 5–10 business days. Your bank may need extra time to post the credit.
- Original shipping charges, if any, are non-refundable.
Exchanges
If you would like a different item or color, return the original item and place a new order. This is the fastest way to get what you want.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and photos. We will send a replacement or a full refund at no cost to you.
Non-Returnable Items
- Items marked “Final Sale”
- Gift cards
- Personalized or custom-made items
Lost or Delayed Packages
If your order has not arrived within the estimated delivery time, contact us and we will work with the carrier to resolve it.
Contact Us
Elvora Bags
12000 Tyrone Rd, Philadelphia, PA 19154, USA
Phone: (717) 889-7008
Email: contact@elvorabags.shop